Neil Keating · Founder, XLABS Global · Pioneer, author and keynote speaker in Experience Management with 10+ years measuring experience and XLAs across enterprise IT organizations
Your SLAs are green. Your people are not. That gap is measurable.
45 minutes with Neil. Your service metrics and what your people actually experience, side by side.
No pitch. No demo. One line of prep.
How the session works
1. Book and answer one question.
The form asks one line: where your dashboards look healthiest while your people complain the most. Neil reads it before the call.
2. Your metrics and your people, side by side.
We put your service data next to what people actually experience, and find where the two split. The watermelon, made visible.
3. Measure it, own it, run it.
We work through what to actually measure, who needs to own it, and how far you can realistically take it, mapped the way Neil does it with the enterprises he works with.
4. Walk out with the way forward.
A clear read on how to run experience in your organisation, and an honest target for the next 12 to 24 months. Delivered in the room, nothing to action afterwards.
This is for you if
Your dashboards are green and your people are not.
Every service metric says you are doing well, then the survey lands and says the opposite, and the gap is hard to explain, let alone fix.
You have the tooling but not the picture.
You bought something to show you experience, Nexthink, TeamViewer, one of those, and it shows you plenty. Turning it into something you can actually run is the part nobody handed you.
You have been asked to do more on experience.
It came from above, it is yours to make real, and you would rather build on how others have already done it than start from a blank page.
If one of these is you, that is exactly the hour. A measurement problem, not an effort problem. Never a pitch.
Our customers include
Get the honest read on your experience.
Neil runs a set number of these each week, personally. No team, no handoff.